Terms & Conditions
Effective Date: 2021
Welcome to The Crescent Voyage. By accessing our website, booking travel services, or using any of our products and services, you agree to be bound by these Terms & Conditions. Please read them carefully before making any booking.
1. Acceptance of Terms
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, you should not use our services.
2. Booking and Reservations
- All bookings are subject to availability and confirmation by The Crescent Voyage.
- A booking is considered confirmed only after full or partial payment has been received and a confirmation email has been issued.
- Customers are responsible for providing accurate personal information, including names, passport details, contact information, and travel preferences.
- Any errors in booking information provided by the customer may result in additional charges or cancellation.
3. Pricing and Payments
- All prices displayed on our website are subject to change without prior notice.
- Prices may vary due to changes in airline fares, hotel rates, taxes, currency fluctuations, or government regulations.
- Full payment or the specified deposit must be made within the required timeframe to secure reservations.
- Failure to make payment on time may result in automatic cancellation of the booking.
4. Cancellation and Refund Policy
Customer-Initiated Cancellation
- Cancellation requests must be submitted in writing via email.
- Cancellation charges will apply according to the policies of airlines, hotels, tour operators, cruise companies, or other service providers.
- Service fees charged by The Crescent Voyage may be non-refundable.
Refund Processing
- Approved refunds will be processed after receiving confirmation from the respective service providers.
- Refund timelines may vary depending on airlines, hotels, banks, and payment gateways.
- Certain promotional, discounted, or non-refundable bookings may not qualify for refunds.
5. Changes and Amendments
- Requests for modifications, including travel dates, passenger details, destinations, or accommodation changes, are subject to availability and supplier policies.
- Additional charges may apply for any amendments.
- The Crescent Voyage cannot guarantee that requested changes will be accommodated.
6. Travel Documents and Requirements
Customers are solely responsible for obtaining and carrying:
- Valid passports
- Visas
- Travel permits
- Vaccination certificates
- Any other required travel documentation
The Crescent Voyage shall not be liable for denied boarding, entry refusal, deportation, or losses resulting from incomplete or invalid travel documents.
7. Travel Insurance
We strongly recommend that all travelers purchase comprehensive travel insurance covering:
- Trip cancellation
- Medical emergencies
- Personal accidents
- Lost baggage
- Flight delays
- Travel disruptions
The Crescent Voyage is not responsible for losses that could have been covered under a travel insurance policy.
8. Limitation of Liability
The Crescent Voyage acts as an intermediary between customers and third-party service providers, including airlines, hotels, transport operators, cruise companies, and tour providers.
We shall not be liable for:
- Flight delays or cancellations
- Hotel overbooking
- Natural disasters
- Weather conditions
- Political unrest
- Acts of terrorism
- Pandemics or health emergencies
- Transportation disruptions
- Loss of baggage, personal belongings, or travel documents
Our liability, if any, shall be limited to the amount paid directly to The Crescent Voyage for the specific service.
9. Force Majeure
The Crescent Voyage shall not be held responsible for failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Hurricanes
- Government restrictions
- War
- Civil disturbances
- Strikes
- Epidemics
- Pandemics
In such cases, refunds will be subject to the policies of the respective service providers.
10. Customer Conduct
Travelers are expected to comply with all local laws, regulations, airline policies, hotel rules, and tour guidelines.
The Crescent Voyage reserves the right to terminate services without refund if a traveler engages in unlawful, abusive, disruptive, or dangerous behavior.
11. Website Usage
Users agree not to:
- Use the website for fraudulent activities.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful content.
- Copy, reproduce, or distribute website content without permission.
All content on this website, including logos, text, images, and designs, is the property of The Crescent Voyage and protected by applicable intellectual property laws.
12. Privacy Policy
The collection and use of personal information are governed by our Privacy Policy. By using our services, you consent to the collection, processing, and storage of your information as outlined therein.
13. Third-Party Services
The Crescent Voyage may provide links to third-party websites and services. We are not responsible for the content, availability, or practices of such third parties.
14. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh, India.
15. Changes to Terms & Conditions
The Crescent Voyage reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updated terms will be published on our website and become effective immediately upon posting.
16. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
The Crescent Voyage
Email: support@crescentvoyage.in
Phone: +917827136550
Address: B-12, Shah Trade Centre, Opposite Fire Station, Hazratganj Lucknow-226001
Website: www.crescentvoyage.in