Cancellation & Refund Policy

Effective Date: 2021

At The Crescent Voyage, we strive to provide exceptional travel experiences and transparent services. This Cancellation & Refund Policy outlines the terms and conditions governing cancellations, modifications, and refunds for bookings made through our website and travel services.

By making a booking with The Crescent Voyage, you agree to the terms of this policy.

1. General Policy

The Crescent Voyage acts as an intermediary between travelers and third-party service providers, including airlines, hotels, tour operators, cruise companies, transportation providers, and visa service providers.

Cancellation and refund requests are subject to the terms and conditions of the respective service providers and may vary depending on the booking type.

2. Booking Cancellation by Customer

Flights

  • Flight ticket cancellations are subject to airline fare rules and cancellation policies.

  • Certain promotional, discounted, or special fares may be non-refundable.

  • Airline cancellation penalties and service charges may apply.

  • Refund eligibility will be determined by the airline’s fare conditions.

Hotels

  • Hotel cancellations are subject to the hotel’s cancellation policy.

  • Some hotel bookings may offer free cancellation within a specified period.

  • Non-refundable hotel bookings cannot be refunded once confirmed.

  • Cancellation charges imposed by hotels will be deducted from any applicable refund.

Holiday Packages and Tours

  • Cancellation charges may vary depending on the destination, travel dates, and supplier policies.

  • Package components such as flights, hotels, sightseeing, transfers, and activities may have separate cancellation rules.

  • Any non-refundable elements included in the package will not be eligible for a refund.

Visa Services

  • Visa processing fees, embassy fees, and service charges are generally non-refundable once the application process has begun.

  • No refund will be provided if a visa application is rejected by the relevant embassy or consulate unless specifically stated otherwise.

3. Cancellation Charges

Cancellation charges may include:

  • Airline cancellation penalties

  • Hotel cancellation fees

  • Tour operator cancellation charges

  • Processing fees

  • Banking or payment gateway charges

  • Administrative service fees

The exact amount of cancellation charges will depend on the supplier’s policies and the timing of the cancellation request.

4. How to Request a Cancellation

To request a cancellation, customers must contact us through one of the following methods:

  • Email: [Insert Email Address]

  • Phone: [Insert Contact Number]

  • Customer Support Portal: [Insert Support URL]

Cancellation requests should include:

  • Booking Reference Number

  • Traveler Name(s)

  • Contact Information

  • Reason for Cancellation (optional)

A cancellation request is considered received only after written acknowledgment from The Crescent Voyage.

5. Refund Policy

Eligible Refunds

Refunds may be issued when:

  • The booking qualifies for a refund under the supplier’s cancellation policy.

  • A service provider approves the refund request.

  • Duplicate payments have been made.

  • A booking could not be confirmed due to supplier unavailability.

Non-Refundable Situations

Refunds may not be available for:

  • Non-refundable airline tickets

  • Non-refundable hotel reservations

  • Promotional or discounted bookings

  • Visa fees and processing charges

  • No-show bookings

  • Missed departures

  • Unused travel services

  • Partially utilized packages

6. Refund Processing Time

Once a refund is approved:

  • Refunds will be processed to the original payment method whenever possible.

  • Processing times generally range from 7 to 30 business days.

  • Actual credit timelines may vary depending on:

    • Airlines

    • Hotels

    • Banks

    • Payment gateways

    • Credit card providers

The Crescent Voyage is not responsible for delays caused by financial institutions or third-party suppliers.

7. Modifications and Rescheduling

Requests for changes to travel dates, passenger names, destinations, or other booking details are subject to:

  • Availability

  • Supplier approval

  • Applicable amendment fees

Additional charges may apply for modifications or rescheduling requests.

8. Supplier-Initiated Cancellations

If an airline, hotel, tour operator, or other supplier cancels a booked service:

  • We will make reasonable efforts to inform customers promptly.

  • Alternative arrangements may be offered where available.

  • Refunds will be processed according to the supplier’s refund policy.

The Crescent Voyage is not liable for additional expenses incurred due to supplier-initiated cancellations.

9. Force Majeure

No refunds or compensation shall be guaranteed for cancellations resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Storms

  • Political unrest

  • Civil disturbances

  • Acts of terrorism

  • Government restrictions

  • Pandemics

  • Epidemics

  • Airline operational disruptions

Refunds in such cases will depend on the policies of the relevant service providers.

10. Travel Insurance Recommendation

We strongly recommend purchasing comprehensive travel insurance that covers:

  • Trip cancellation

  • Medical emergencies

  • Travel delays

  • Lost baggage

  • Unexpected travel interruptions

Travel insurance may help recover costs that are otherwise non-refundable.

11. Contact Us

For cancellation or refund assistance, please contact:

The Crescent Voyage

Email: support@crescentvoyage.in

Phone: +917827136550

Address: B-12, Shah Trade Centre, Opposite Fire Station, Hazratganj Lucknow-226001

Website: www.crescentvoyage.in

We will make reasonable efforts to respond to your inquiries in a timely manner.

Our customer support team will assist you with your request and provide updates regarding refund eligibility and processing status.