Privacy Policy

Effective Date: 2021

At The Crescent Voyage, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make travel bookings, or use our services.

By accessing our website and using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full Name

  • Date of Birth

  • Gender

  • Nationality

  • Passport Details

  • Contact Number

  • Email Address

  • Residential Address

  • Emergency Contact Information

Payment Information

  • Billing Address

  • Payment Transaction Details

  • Payment Method Information

Note: Payment card details are processed securely through trusted third-party payment gateways and are not stored on our servers.

Travel Information

  • Flight Preferences

  • Hotel Preferences

  • Tour Selections

  • Visa Information

  • Travel Itineraries

  • Special Assistance Requests

Technical Information

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Website Usage Data

  • Cookies and Tracking Technologies

2. How We Use Your Information

We use your information to:

  • Process travel bookings and reservations

  • Arrange flights, hotels, tours, cruises, and other travel services

  • Provide customer support

  • Send booking confirmations and travel updates

  • Process payments and refunds

  • Improve our website and services

  • Respond to inquiries and requests

  • Comply with legal and regulatory obligations

  • Prevent fraud and unauthorized activities

  • Send promotional offers and newsletters (with your consent)

3. Sharing of Information

We may share your information with:

Travel Service Providers

  • Airlines

  • Hotels

  • Tour Operators

  • Transportation Providers

  • Cruise Companies

  • Travel Insurance Providers

Business Partners

Trusted partners who assist us in providing travel-related services.

Government Authorities

Where required by law, immigration regulations, customs authorities, law enforcement agencies, or court orders.

Payment Processors

To securely process payments and financial transactions.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. International Data Transfers

As part of arranging international travel services, your personal information may be transferred to service providers located in other countries. By using our services, you consent to such transfers where necessary to fulfill your travel arrangements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

  • Unauthorized access

  • Loss or theft

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is completely secure.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Remember user preferences

  • Analyze website traffic

  • Enhance user experience

  • Deliver relevant content and promotions

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

7. Marketing Communications

With your consent, we may send:

  • Travel offers

  • Promotional campaigns

  • Newsletters

  • Service updates

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill booking and travel requirements

  • Meet legal and regulatory obligations

  • Resolve disputes

  • Enforce agreements

After the retention period expires, your information will be securely deleted or anonymized.

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing of your information

  • Withdraw consent where applicable

  • Object to certain processing activities

  • Request a copy of your personal data

To exercise any of these rights, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites, including airline, hotel, and travel partner websites. We are not responsible for the privacy practices or content of such external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

11. Children’s Privacy

Our services are not directed toward individuals under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from children without appropriate consent.

12. Compliance with Applicable Laws

We comply with applicable privacy and data protection laws and regulations, including requirements related to the protection of customer information and electronic communications.

13. Changes to This Privacy Policy

The Crescent Voyage reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page along with the updated effective date.

We encourage users to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

The Crescent Voyage

Email: support@crescentvoyage.in

Phone: +917827136550

Address: B-12, Shah Trade Centre, Opposite Fire Station, Hazratganj Lucknow-226001

Website: www.crescentvoyage.in

We will make reasonable efforts to respond to your inquiries in a timely manner.